Patient Care Coordinator (646)
Hancock Physician Network Hancock Physician Network Greenfield, IN Greenfield, IN Full-time Full-time Estimated:
$32.
2K - $40.
8K a year Estimated:
$32.
2K - $40.
8K a year 6 days ago 6 days ago 6 days ago Position Purpose:
The Patient Care Coordinator is responsible for understanding, developing, initiating, and tracking care coordination strategies and activities for identified patient populations.
Coordinates with clinical practice teams through all phases of the care continuum.
PREREQUISITE SKILLS:
Demonstrated communication skills to effectively communicate with management, providers, and patients.
Operational knowledge of telephones, fax machines, postage machines, and other office equipment.
Demonstrated ability in handling patient confidentiality.
Ability to work with peers in a team situation and create a positive work environment for team members.
Demonstrate a functional and technical understanding of applicable scheduling and billing software, Intranet and Internet usage, Excel/Word software, E-mail Usage and Web-based applications.
Required to check e-mail daily and use as a source of internal and external communication.
Required to understand and utilize electronic medical record technology.
Essential Functions:
The following list describes the essential duties of this role.
Individuals in this role may not perform all of these duties, or may perform additional, related duties not listed here.
Competencies:
Demonstrates the following competencies:
Demonstrates professional/appropriate dress, verbal and non-verbal communication skills, and effective written communication skills Understands HIPAA guidelines and regulations, acknowledges patient rights Stands as a patient advocate, with appropriate empathy, resolve and respect in communication and actions with patient and family.
Recognizes opportunity for improvement regarding patient concerns.
Demonstrates continual learning, utilizes evidence based practice to affect change.
Cultivates effective partnerships and collaborations with providers Understands IT resources Appropriately delegates to ensure optimal operational workflow Attitude/Customer Competencies Caring, compassionate, and approachable in all customer contacts Privacy ? respects customers? right to privacy and modesty Confidentiality ? maintains customers? confidentiality Telephone etiquette ? speaks so that customers hear a smile Appearance ? takes personal ownership in appearance and that of work environment Initiative ? takes necessary steps to fix problems immediately Providing Direction and Customer Acknowledgment ? provides personalized attention by being courteous, friendly, and helpful when responding to customers? needs Timely service ? recognizes that customers? time is very valuable; provides them with prompt service Customer information/education ? provides customers with the best information needed to make informed choices Relationship Competencies/Work Group Competencies Demonstrates advocacy, respect and truth telling Demonstrates accountability for own actions Demonstrates ability to respectfully address interpersonal conflicts Takes initiative to help others Demonstrates a learning attitude toward solving problems Demonstrates openness to change and new learning Reports to work on time and has regular attendance Adheres to practice defined dress code Attends Staff meetings Ethical Decision-Making Respects the needs, expectations and rights of all individuals Advocates the rights of all to a safe environment Uses sensitivity to cultural diversity to guide decision-making Performance Improvement Identifies work processes and strives to reduce cost and increase satisfaction Identifies customers and demonstrates understanding of customers? expectations Actively works to increase satisfaction of all Monitors customers? satisfaction Takes active role in department process improvement efforts; demonstrates understanding of outcomes Demonstrates an understanding of responsibilities Demonstrates diagnostic thinking/reasoning Utilizes feedback from peers, supervisor, customers to drive performance and behaviors Prioritizes workplace safety.
Estimated Salary: $20 to $28 per hour based on qualifications.
$32.
2K - $40.
8K a year Estimated:
$32.
2K - $40.
8K a year 6 days ago 6 days ago 6 days ago Position Purpose:
The Patient Care Coordinator is responsible for understanding, developing, initiating, and tracking care coordination strategies and activities for identified patient populations.
Coordinates with clinical practice teams through all phases of the care continuum.
PREREQUISITE SKILLS:
Demonstrated communication skills to effectively communicate with management, providers, and patients.
Operational knowledge of telephones, fax machines, postage machines, and other office equipment.
Demonstrated ability in handling patient confidentiality.
Ability to work with peers in a team situation and create a positive work environment for team members.
Demonstrate a functional and technical understanding of applicable scheduling and billing software, Intranet and Internet usage, Excel/Word software, E-mail Usage and Web-based applications.
Required to check e-mail daily and use as a source of internal and external communication.
Required to understand and utilize electronic medical record technology.
Essential Functions:
The following list describes the essential duties of this role.
Individuals in this role may not perform all of these duties, or may perform additional, related duties not listed here.
Competencies:
Demonstrates the following competencies:
Demonstrates professional/appropriate dress, verbal and non-verbal communication skills, and effective written communication skills Understands HIPAA guidelines and regulations, acknowledges patient rights Stands as a patient advocate, with appropriate empathy, resolve and respect in communication and actions with patient and family.
Recognizes opportunity for improvement regarding patient concerns.
Demonstrates continual learning, utilizes evidence based practice to affect change.
Cultivates effective partnerships and collaborations with providers Understands IT resources Appropriately delegates to ensure optimal operational workflow Attitude/Customer Competencies Caring, compassionate, and approachable in all customer contacts Privacy ? respects customers? right to privacy and modesty Confidentiality ? maintains customers? confidentiality Telephone etiquette ? speaks so that customers hear a smile Appearance ? takes personal ownership in appearance and that of work environment Initiative ? takes necessary steps to fix problems immediately Providing Direction and Customer Acknowledgment ? provides personalized attention by being courteous, friendly, and helpful when responding to customers? needs Timely service ? recognizes that customers? time is very valuable; provides them with prompt service Customer information/education ? provides customers with the best information needed to make informed choices Relationship Competencies/Work Group Competencies Demonstrates advocacy, respect and truth telling Demonstrates accountability for own actions Demonstrates ability to respectfully address interpersonal conflicts Takes initiative to help others Demonstrates a learning attitude toward solving problems Demonstrates openness to change and new learning Reports to work on time and has regular attendance Adheres to practice defined dress code Attends Staff meetings Ethical Decision-Making Respects the needs, expectations and rights of all individuals Advocates the rights of all to a safe environment Uses sensitivity to cultural diversity to guide decision-making Performance Improvement Identifies work processes and strives to reduce cost and increase satisfaction Identifies customers and demonstrates understanding of customers? expectations Actively works to increase satisfaction of all Monitors customers? satisfaction Takes active role in department process improvement efforts; demonstrates understanding of outcomes Demonstrates an understanding of responsibilities Demonstrates diagnostic thinking/reasoning Utilizes feedback from peers, supervisor, customers to drive performance and behaviors Prioritizes workplace safety.
Estimated Salary: $20 to $28 per hour based on qualifications.
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