Senior Specialist Operations TACS Elanco

Company Name:
Company Overview:
Elanco is a global research-based company that develops and delivers product and services to enhance animal health and production. We value innovation, both in scientific research and daily operations, and strive to cultivate a collaborative work environment for more than 1,000 employees worldwide. Founded in 1954, Elanco is a division of Lilly. Our worldwide headquarters and research facilities are in Greenfield, Indiana.
Manage faxes, scans, and email communications to clinics
Compose and direct LOE emails
Process product replacement emails & print reimbursement emails
Monitor team schedule for gaps in coverage (i.e. lunches, illness, meetings)
Process and monitor case nullification request
Post team issues to PV Works Issue Log
Filter and resolve various team questions
Conduct surveys clients and/or follow-up on recently closed cases
Submit trouble ticket request for IT related issues
Execute call center specific onboarding needs
Assist with non- technical aspect of FAQ changes
Gather non-medical case information through clinic communicate
Coordinate Tacs group meetings needs
Coordinate product training schedule for DVM staff
Assist with monitoring team collaboration site
Assist with training documentation management
Assist Operations Manager with various team task as needed
Basic Qualifications:
High School Diploma or GED
At least three years of Administrative Assistant experience
Qualified candidates must be legally authorized to be employed in the United States. Lilly does not anticipate providing sponsorship for employment visa status (e.g., H-1B or TN status) for this employment position.
Additional Skills/Preferences:
Preferred BS degree
Strategic thinking skills & a high learning agility
Able to work call center hours to support the team
Excellent attendance record & reliable
Knowledgeable of the demands and urgency of the call center environment
Ability to make decisions within the context of uncertainty and ambiguity
Efficient with Microsoft Office Products, AEGIS (PV Works), & Caas Client Software
Strong commitment to providing top quality customer service skills is mandatory
Self-Driven Initiative to identify Solutions and project t completion
Effective multi-level communication skills and a team player
Experience working in a regulated environment
Professional, organized, courteous, adaptable and able to juggle many tasks with accuracy
Additional Information:
This position is not permanent. It is for a fixed duration of two years with potential to extend annually for up to 4 years.
Lilly is an EEO/Affirmative Action Employer, and does not discriminate on the basis of race, gender, protected veteran status, disability or any other legally protected status
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