Veterinary Technical Support, Companion Animal Health - Fixed Du

Company Name:
Company Overview:
Elanco is a global research-based company that develops and delivers product and services to enhance animal health and production. We value innovation, both in scientific research and daily operations, and strive to cultivate a collaborative work environment for more than 1,000 employees worldwide. Founded in 1954, Elanco is a division of Lilly. Our worldwide headquarters and research facilities are in Greenfield, Indiana.
Project an attitude of exceptional customer service in all aspects of job execution.
Provide technical support for all products via telephone (includes limited rotational coverage for after-hours), direct customer interaction and through presentations to professional and companion animal owner audiences.
Ensure that all regulatory responsibilities are met relative to case work regarding potential adverse event reports.
Case follow up to completion will be the responsibility of each individual assigned case work duties.
Assist with and support all pertinent training programs for new technical consultants, veterinary technicians and customer support personnel within the company, as well as for the sales force and the contract call center.
Support the efforts of Companion Animal Sales and Marketing, as required, through participation in launch teams, customer meetings and veterinary meetings, as assigned by TACS management.
Basic Qualifications:
DVM degree and a minimum combination of 5 years experience in companion animal private practice.
A focus on providing exceptional support and customer service to veterinarians, clinic staff and their clients is mandatory.
Additional Skills/Preferences:
Additional industry experience in a call center environment is highly desirable, as are advanced degrees in areas relevant to Elanco Animal Health products.
Knowledge of companion animal health products
Experience / knowledge of day to day activities within a companion animal veterinary practice
Basic knowledge of the Animal Health Market
Ability to relate to and draw on clinical experience in day to day customer interactions with both professional and pet owner audiences and callers
Ability to function effectively within a team environment as a team player, or able to work independently on assigned individual projects and tasks
Ability to influence without authority
Knowledge of the regulatory requirements associated with the reporting and follow- up on adverse event reports
Strong communication and interpersonal skills, including excellent speaking and presentation skills
Ability to make decisions within the context of uncertainty and ambiguity
Strategic thinking
Strong planning skills and the ability to execute
Additional Information:
Advanced degrees in veterinary medicine are a positive, as is additional high quality veterinary practice experience (referral practice, etc).
A strong commitment to providing top quality customer support
Demonstrated proficiency within a call center type environment
This position is not permanent. It is for a fixed duration for up to 4 years.
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