Customer Service - Program Specialist

Company Name:
Randstad Staffing
Customer Service - Program Representative
Our client, located in Greenfield, is looking for exceptional customer service candidates that have a passion for helping people with a great sense of professionalism. Our client offers a great learning environment and an opportunity for direct hire.
This position will assist with specific programs such as, reimbursement hotlines, patient assistance programs, foundations; and safety surveillance programs and compliance programs.
Working hours: must be flexible - able to work schedules between 7AM-8PM
Position responsibilities will include:
--Assist patients and providers to access the programs they need
--Respond to requests from customers, physicians and their staff
--Perform reimbursement support functions as project requirements
Position requirements:
--At least 2 years of consecutive customer service experience
--Fluency in Spanish and English (preferred)
--Strong customer service and communication skills
--Ability to grasp concepts quickly and work within multiple computer systems
--Professionalism and a positive attitude towards their work
--Ability to multi-task and manage workload
--Excellent follow up and attention to detail
--Reliable and able to meet attendance and punctuality requirements of the position
--A passion for healthcare
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

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